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COVID-19 INFORMATION FOR CUSTOMERS



During these uncertain times, Canon’s main priority continues to be the well-being of our customers, employees and partners.

We are committed to ensuring that orders are being fulfilled and deliveries are still being made as normal. Our online store remains open, and we are taking all the precautions to ensure your safety as well as that of our team. We are continually following guidelines and advice given by the government and World Health Organisation.

We would like to thank you, our employees and partners for your continued support.

Please keep visiting this page for more information.


FAQs


Q: ARE YOU STILL DELIVERING?

A. Yes, we are still delivering as normal. However, as the situation and advice from the government changes, so may we. Please revisit the page in the future for more information.

Q: IF I ORDER TODAY, WILL IT BE DELIVERED WITHIN SPECIFIED DELIVERY TIME-FRAME?

A. Yes, you can still expect your order to be dispatched on time. Right now, deliveries are still being booked as normal. However, we are keeping within the government guidelines, so this could change in the future. All our deliveries are made with APC and as such have been subject to some delay. Where possible, we will endeavour to move the dispatch date forward.

Q: IS MY PRODUCT SAFE FOR ME TO TOUCH?

A. Yes, your product is still safe for you to handle. We are following strict measures to uphold the safety of our staff and customers. All staff are equipped with hand sanitiser and antibacterial cleaning products and are regularly washing their hands. All equipment is being thoroughly cleaned after each loan and we are taking extra cleaning precautions, including sanitising all contact points regularly. Due the equipment being handled by our courier service, we strongly recommend thoroughly washing your hands after opening your package.

Q: DO YOU DELIVER AT HOME?

A. Yes, we will still deliver to your home.

Q: HOW DO I SIGN FOR MY DELIVERY IF I AM SELF-ISOLATING?

A. Customers are no longer obliged to sign for APC orders. The parcel will be placed on the doorstep, the driver will step back to a safe distance and then take the consignee's name as proof of delivery.

Q: HOW IS THE EQUIPMENT HANDED BACK OVER AFTER THE LOAN

A. Again, the courier driver will operate a safe distance policy. After announcing his presence, the driver will stand back to a safe distance, the parcel can be placed on the door step for the driver to collect, once the consignee has stepped back to a safe distance.